Frequently Asked
Questions

Standard shipping across Australia takes 3–7 business days. Express options are available at checkout. Every order includes full tracking so you can follow your case on its journey to you.

Yes! We offer free standard shipping on all orders over $50 AUD. For orders under $50, a flat-rate shipping fee applies at checkout.

Currently we only ship within Australia. International shipping is on our roadmap — sign up to our newsletter to be the first to know when it launches!

You'll receive a tracking number via email as soon as your order ships. You can also visit our Track Order page anytime.

Yes! All our Tough Magnetic cases are fully MagSafe compatible and work seamlessly with wireless charging and MagSafe accessories.

We currently offer cases for iPhone 13, 14, 15, 16 and 17 series — including Pro and Pro Max models. Each case is precision-fitted for your exact phone model.

Glossy has a high-shine finish that makes the colours pop and feel vibrant. Matte has a smooth, fingerprint-resistant finish that feels premium and elegant. Both offer the same level of protection.

We offer 30-day hassle-free returns. If you're not happy with your case, contact us at sausagedoghq@gmail.com and we'll sort it out — no drama.

If your order hasn't shipped yet, email us at sausagedoghq@gmail.com and we'll do our best to help. Once it's shipped, we can't modify it but you can still return it.

We're based on the Gold Coast, Queensland, Australia 🇦🇺. We're online only for now — but who knows what the future holds!

Email us at sausagedoghq@gmail.com — we reply within 24 hours (usually much faster). Frankie reads all messages first. 🐾

Frankie is our Chief Happiness Officer — a very opinionated dachshund who started this whole thing. He approves every design and insists on being involved in all major business decisions. His main qualifications are being cute and having very short legs.